Natural Gas

321 E. Lee Avenue

Monday through Friday 8:00 a.m. to 4:30 p.m. For water and sewer emergencies or other problems during the night or on weekends call 704-866-3300.

Public Awareness Program: Working Together for Safety

The Bessemer City Natural Gas Department personnel strive to operate the gas system with an emphasis on safety. As one of the many people who live or work near our natural gas system, you can help us keep the gas system operating safely. The following information will be useful to you, and also help you keep us informed of safety issues:

  • Recognize and react to a gas leak
  • Know the gas leak instructions
  • Know the dangers of Carbon Monoxide gas
  • Know the dangers of using flexible gas connectors
  • Know the reason for pipeline markers
  • Know how to recognize a Pipeline emergency
  • Know why we should protect gas meters

Never try to locate a pipeline yourself, always contact the North Carolina One Call Center at 811 or 1-800-632-4949. Give them the information as they request and they will notify everyone with utility in the area of your planned excavation. The only requirement is that you give us 48 Hrs notice to allow time to respond to the locate request and mark our utility. There is no charge for this service.

Take our Natural Gas Public Awareness Questionnaire.  Click Here

Department Responsibilities:

The Bessemer City Natural Gas Department first responsibilities is to keep the public safety first and making sure that our employees are working in safe environment. The Bessemer City Natural Gas Department works closely with other municipal groups that provide natural gas to their customers.

Our other main adjective is our Public Awareness Program. This program is to educate both our customers and non-customers who live or work near our pipelines, how to recognize the odor of natural gas and how to respond if they detect possible gas odors. Early recognize of a gas odor and proper response can save lives.

The Natural Gas Department sends out a brochure twice a year to our customers and non-customers to help them understand and be aware of the natural gas distribution system.

Department Mission:

The Natural Gas Department is always trying to keep up the new technology in the gas field, and making sure that our Natural Gas Distribution system is up to date with the requirements of the Pipeline Safety Federal Regulations of the 191 and 192. To stay in compliance with the Pipeline Safety Federal Regulations of the 191 and 192 the Gas Department employees are trained in the field and are update with their OQ – Operator Qualifications Testing.

Our main mission is to keep our customers and non-customer safe and for them to have knowledge of Natural Gas and keep our employees trained and qualified to work in a safe in environment.

General Information About Services:

  • Installing gas service to home
  • Install gas mains
  • Install gas meter or change out gas meter
  • Gas Technician on call 24hrs
  • Check for gas leaks and CO
  • Repair broke gas mains and services
  • Do monthly maintenances on Natural Gas Distribution System
  • Once a year proofing gas meter
  • Once a year leak survey
  • Once a week check low and high pressure readings.

Natural Gas Department

At this time the City is giving away free gas taps that are going on heat or hot water heater. Fire log only does not qualify for free gas taps.

Go to City Hall and ask for a Gas Tap application. This form can also be found on the Finance and Customer Service page.

Natural Gas has no odor; the odor only smells with the additive Mercaptan. It is added so anyone can recognize the smell of Natural Gas. It has a rotten egg smell.

You can call City Hall and they can transfer you to the Natural Gas Department to speck with the Natural Gas Distribution Coordinator that can tell you if there is Natural Gas in your area or you can call the Natural Gas Department at: (704) 833-0371.