Usually brown or discolored water can be caused by low usage, where water is sitting in the pipes or from a leak in the pipe. Sometimes we have what we call lake turnover which is caused by the change in temperature of the water and can occur during the change of the seasons, this will also cause discoloration as well as taste and odor in … » Read More »
There are no annual fees or dues. Most classes cost a minimal fee, usually a few dollars.
Yes. The Water Treatment Facility staff samples and analyzes the water we treat hourly or as required by the State of North Carolina and EPA. The Water Treatment Facility Operator continually monitors our charts, recorders, and digital information to ensure the plant does not have any problems. Should there be a change in any of the above, the operator notifies the Operator in Responsible Charge … » Read More »
At this time the City is giving away free gas taps that are going on heat or hot water heater. Fire log only does not qualify for free gas taps.
Go to City Hall and ask for a Gas Tap application. This form can also be found on the Finance and Customer Service page.
Natural Gas has no odor; the odor only smells with the additive Mercaptan. It is added so anyone can recognize the smell of Natural Gas. It has a rotten egg smell.
You can call City Hall and they can transfer you to the Natural Gas Department to speck with the Natural Gas Distribution Coordinator that can tell you if there is Natural Gas in your area or you can call the Natural Gas Department at: (704) 833-0371.
Contact the Clerk’s Office. You can do this by filing out the “Contact Us” form in the “How Do I” section of our website. … » Read More »
The State of North Carolina Water Resources requires the Water Treatment Facility to inform you of the conditions of your water throughout the year. Some of these reports are general information, some are to notify you should a parameter in your water exceed the required limits. Should you have questions concerning these reports please call someone at the above phone numbers. We will be happy … » Read More »
Monday – Friday; 8:00 a.m. – 12:30 p.m. and 1:30 p.m. – 5:00 p.m.