Executive Orders 124 & 142 expired on 7/29/2020 and current utility bills will be due by August 10th and late fees will be ran on August 11th. We have established a payment plan for residential customers who have been affected by COVID 19. 15% of all balances that were due between March 31st, 2020 and July 29th, 2020 will be due with your current bill on August 10th. All current bills, late fees and the additional 15% on past due balances must be paid by August 19th to avoid disconnection. Reconnect fees, current bill, late fees and 15% of the past due balance will have to be paid before service is restored if disconnected for not paying your current bill or not following the payment plan for past due balances. The payment plan for past due balances will continue through January 2021 with all past due balances being paid in full by February 1st, 2021.
Please contact customer service at 704-629-5542 with any questions regarding your utility bill.